Service Delivery Policy
Last updated: March 9, 2026
This policy explains how and when services purchased through our website are delivered.
Coaching Services
After purchasing coaching services, clients will receive instructions by email regarding scheduling and participation. Coaching sessions are delivered virtually via Google Meet unless otherwise specified.
Clients are responsible for scheduling their sessions through the booking system provided after purchase.
Online Programs and Writing Lounges
Access to online programs, workshops, or writing lounge sessions (including Rise & Write) is provided electronically.
Participants will receive access details, including meeting links and relevant program information, via email prior to the start of the program.
Writing Retreats
Writing retreats take place in person at the location and dates specified on the retreat registration page.
Participants will receive confirmation of their registration and additional retreat details via email following purchase.
Travel arrangements to and from the retreat location are the responsibility of the participant unless otherwise stated.
Communication
All service delivery communications are sent via email. Participants are responsible for providing a valid email address and ensuring they receive communications related to their purchase.
If you do not receive expected information regarding a service you have purchased, please contact us at:
